| Can I access my data from two computers? |
| Why did all of my data disappear when I upgraded Safe Place? |
| Why does Safe Place tell me to run 4D Tools when I launch it? |
| How do I access the Password Generator? |
| Can I clear everything and start with a new password and data? |
| Can I move the data file to another location? |
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| Q: Can I access my data from two computers? |
A: If you have a shared volume that can be mounted on the Desktop, then it's possible to access your Safe Place data from multiple computers. For example, you could use Safe Place both at home and at the office. If you have a .Mac account, your iDisk works great for this.
Here's how to do it:
- Quit Safe Place if it's running.
- Mount your iDisk (or any other shared volume).
- Move (don't just copy) the "Safe Place.data" file from the "/Library/Application Support/Safe Place" folder to the shared volume. Make sure there's no longer a copy in the Safe Place folder. If you're using your iDisk, you'll need to put the data file in the Documents folder, since you don't have write privileges to the root directory of your iDisk.
- Launch Safe Place. It will display a dialog since it can't find the data file. Point it to the "Safe Place.data" file on the shared volume.
That's about it. On the second computer, install Safe Place and then delete the local "Safe Place.data" file. Then launch Safe Place and show it the shared data file.
You'll want to make sure the shared volume is mounted before you launch Safe Place on either computer. You'll also only be able to use the data file from one computer at a time. Although it's unlikely, there is a small possibility that you may damage your data file if you try to use it from two computers at one time.
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| Q: Why did all of my data disappear when I upgraded Safe Place? |
A: First of all, don't panic. The Safe Place installer will never delete or replace an existing data file, so chances are you're just looking at a new empty data file. Your old data is still there - you'll just need to locate it.
The Safe Place installer expects to see your data file in the "/Library/Application Support/Safe Place" folder, and expects it to be named "Safe Place.data". If it doesn't find a data file there it will install a new data file. It also won't have made a backup of your data file in this case since it didn't know where to find it.
First, locate your data file. It's probably still named "Safe Place.data". Use the Finder's Find feature to locate it.
If you've moved your data file, you can either quit Safe Place then move it back to its default location (recommended), or you can hold down the Option key when you launch Safe Place and then use the Select File dialog that appears to locate your data file. In this case you should make a backup of your data file first, since the installer wasn't able to back it up for you.
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| Q: Why does Safe Place tell me to run 4D Tools when I launch it? |
A: This may happen if interruption occurs while the data was being written to your hard disk. The 4D Tools application can check your data file to make sure there's no damage.
Start by downloading it here: Download 4D Tools
- Launch 4D Tools.
- An Open File dialog will appear. Select the Safe Place application.
- Click on the Repair tab.
- Click the Repair All button.
- 4D Tools will do its thing, then it will probably tell you that "Everything seems OK." Click the OK button and quit 4D Tools.
- Launch the Safe Place application. If all goes well, you can now enter your password and view your data. If you're still having problems, contact us and we'll help you get back into your data.
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| Q: How do I access the Password Generator? |
A: When you setup a category, set the Data Type for one of the fields to Password. You'll then see a checkbox labeled Display Generate Button. Select this button. When you next view a record of this type, you should see a key button next to the password field. Click it to automatically generate a password, or Option-click it to display the password generator dialog.
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| Q: Can I clear everything and start with a new password and data? |
A: The password is locked into the Safe Place data file. So you can't use that data file again if you can't remember the password. However, you can toss that data file and create a new one with a new password.
To create a new data file, quit Safe Place and delete the existing data file. It's in the /Library/Application Support/Safe Place/ folder (this path is from the hard drive, not from your user folder). Keep in mind that you're throwing away any data you may have entered into Safe Place. You'll need to re-enter your data after doing this.
Launch the Safe Place application. An Open dialog will appear. Click the New button at the bottom. Navigate to the folder where the old data file was (the one you deleted). Click the Save button. Safe Place will show you the trial period dialog, then it will ask you to create a new password.
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| Q: Can I move the data file to another location? |
A: Yes, you can do that. Safe Place might get confused about where its data file is, and it will display an Open File dialog box at startup. If this happens (it will the first time you move the data file) then just locate the data file and select it.
If you upgrade to a new version, the installer will look in the expected location and see there's no data file, so it will install a blank one and point Safe Place at it. After this happens, you'll need to hold down the Option key the next time you launch Safe Place to let it know you want to select a different data file.
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